Clear answers before you book.
Questions about price, home visits, drop-off, discounts, privacy, sourcing and what we can realistically promise.
Do you come to my home?
Yes. We offer local in-home appointments around Bradenton and surrounding communities. A flat travel fee may apply outside the core zone.
Can I bring my device to you?
Yes. Drop-off is available by appointment near Cortez Road in Bradenton, FL 34205. The exact location is provided after the appointment is confirmed.
Will you tell me the price before you start?
Yes. Standard services have published starting prices. Larger or unusual work gets a clear estimate, and we ask for approval before doing additional billable work.
Can you help me decide what to buy?
Yes. Tell us the goal and budget. We can prepare a good/better/best shortlist and show equipment, taxes, shipping, procurement fees and labor separately.
Do you mark up hardware?
We do not hide margin inside equipment pricing. You can buy recommended items directly, or authorize us to procure them for you. Any sourcing or procurement fee is disclosed separately.
Do you work with seniors?
Yes. We focus on patient, one-on-one help and offer 15% off eligible labor for customers age 60+.
Do veterans receive a discount?
Yes. Veterans and active-duty service members receive 15% off eligible labor. Discounts do not stack unless a written promotion says otherwise.
Can a family member be included?
Yes, with the customer's permission. A family member or caregiver can join the visit, call or follow-up summary.
Can you guarantee password, photo or file recovery?
No. Recovery depends on the device, account provider, backups and equipment condition. We explain the options and risks before attempting recovery work.
Can you guarantee my device will be completely secure?
No technology provider can guarantee complete security. We can apply reasonable best practices, safer settings, updates and digital-safety guidance.